FAQ

Can I amend my order?

Once you have submitted your order with us we start the necessary steps to process it. As a result of this we are unable to add or remove items to your order.

How long will my item take to arrive?

All of our bags are handmade to order at present. For an up-to-date estimate of production times please contact us. When your order is ready for delivery we will notify you.

What payment methods do you accept?

We accept Paypal and all major credit and debit cards (excluding American Express). We use PayPal to process all of our payments.

What is your returns policy?

Our returns policy lasts for 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Which couriers do you use for UK and international deliveries?

We use reputable couriers and Royal Mail for all of our deliveries.

Do you ship overseas?

Yes we ship worldwide. Please see shipping rates for further information.

Product Colour

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

Due to the tanning process of our leathers please be aware that some colour transfer may occur and water spotting may happen if the bag is exposed to rain – we cannot accept responsibility when this occurs.

How accurate are product sizes?

As each leather skin is unique our product dimensions may vary slightly from the measurements on the website. However this only occurs occasionally and by a very slight amount.